Terms and Conditions Definitions
a) ‘Customer’ refers to person, company or firm or any person authorised or employed by said company or persons who enters into this agreement on behalf of the Customer.
b) ‘Equipment’ means the goods specified on the Hire Quotation and Booking Agreement.
c) ‘Supplier’ means CQ Party Hire, its employees and agents.
Hire Quotation and Booking Agreement
The Hire Quotation and Booking Agreement is a quotation only and that the pricing provided may vary subject to availability of Equipment. Equipment is not reserved until CQ Party Hire has received written confirmation of agreement to these terms and conditions. Once processed a non-refundable deposit of 10% of the total amount of booking is required to reserve the equipment. Quotation includes GST and State Stamp Duty where applicable. This quotation does not include accommodation or any equipment or services not listed within the Hire Quotation and Booking Agreement. The customer acknowledges that this rental is subject to the terms and conditions of the CQ Party Hire Agreement. In particular, that the Equipment is NOT covered by CQ Party Hire’s insurance and that additional charges will be incurred for late returns, dirty, or damaged equipment.
Confirmation and Payment Bookings less than $1000.00 incl. GST:
To confirm your booking please return the signed hire agreement form. To reserve the equipment, CQ Party Hire requires either payment in full or non-refundable deposit of whichever is greater - $25.00 or 10% of the total amount of your booking. If the latter, final payment is required 7 days prior to commencement date of your event
Bookings over $1000.00 incl. GST:
To confirm your booking please return the signed hire agreement form. To reserve the equipment, CQ Party Hire requires either payment in full or a (minimum) deposit of 10% of the total amount at the confirmation of your booking. Deposits paid at time of booking are non-refundable.
- 6 months prior to your event 25% of the calculated full amount of your account is to be paid.
- 3 months prior to your event 50% of the calculated full amount of your account is to be paid.
- Final Payment is to be made 2 weeks prior to commencement date of your event.
Failure to pay in accordance with these terms will incur interest amount owing at 2.5% per month from the due date of payment and calculated on a daily basis, together with any costs incurred by CQ Party Hire in recovering the amount owing, including but not limited to all legal costs and collection agency fees.
Equipment, numbers and final details must be finalised 2 weeks prior to commencement date of your event. No changes may be made after this date. If required additional equipment may be hired if available and invoiced separately for payment. Please check your final proposal carefully to ensure that your requirements are correct.
Booking and Administration Fee
A non-refundable administration & booking fee of $55.00 incl. GST applies to all hires over $3000.00 incl. GST. This fee although small covers our office staff to setup your file to include all your relevant information, consultations, site inspections, floor plans and account management.
Security Credit Card Details
Credit card details must be provided when hiring equipment - Please fill out details below. No extra costs will be charged to your credit card unless the Equipment is lost or damaged and in those cases we always consult with you before taking any action. If damages occur then the costs to repair or replace will be charged as per our hire agreement.
If your function is cancelled for any reason prior to one month before your event, payments will be refunded less 10% deposit (including booking and admin fee). If your function is cancelled within one month from your event, all payments will be forfeited to CQ Party Hire. Refunds will be at the discretion of CQ Party Hire management. If event is cancelled after delivery/collection of equipment, no refund will be given. Should inclement weather cause the postponement/cancellation of event, CQ Party Hire reserves the right to either credit or refund payments less 10% deposit.
Use of Equipment
The Customer acknowledges that they have received adequate instruction on the correct use of the equipment which includes demonstration or verbal or written instruction. Equipment must be used for purpose intended. The Customer accepts full responsibility for the care and use of the Equipment during the period of hire. The Customer is responsible for the provision of adequate security 24 hours a day to prevent theft and and/or damage to the Equipment from arrival on site to its return.
Faulty or Missing Equipment
The Customer is responsible for any loss or damage to the Equipment during the period of hire, except loss or damages are results of reasonable wear and tear or inherent defects with the Equipment. In the event of breakdown of, faulty or missing equipment the Customer must notify CQ Party Hire on the afterhours number 0498 220 457. Where such a claim is admitted CQ Party Hire must be given the opportunity to inspect the equipment prior to commencement of event. CQ Party Hire will endeavour to either repair or replace equipment within 2 hours of call out. If this process is not followed, faulty or missing equipment claims admitted post-event may not receive full refund. The Customer shall not attempt to repair, replace, substitute or alter the Equipment without CQ Party Hire’s prior consent. If Equipment is found to be faulty due to Customer misuse, the Customer will be liable for the repair costs and call out fee of $88.00 incl. GST.
For safety of our staff & also to adhere to health and hygiene law, all hired Equipment must be rinsed of all food and beverage. This includes but is not limited to cutlery, crockery, glassware, bain marees, slushie machines and other catering equipment. Please ensure Equipment is properly packaged and travelled. Breakages, missing and damaged items must be paid for in full. We do not accept any substitutions. Any non-removable marks found will be charged for the cost of replacement. The Customer is not entitled to any refund of the price if items are returned unused or early. Cleaning Fee will apply at $100.00 incl. GST. per hour if items not returned to our satisfaction.
Hire of linen and material items includes cost of professional laundering – do not wash items prior to return. Ensure linen and material items are dry, clean from loose food, dust, decorations, glitter/confetti etc. and stored in linen bags provided by CQ Party Hire. Linen must not be placed in plastic bags as it may be attacked by mildew and will then be chargeable at the full replacement cost. Items which have been permanently stained or damaged may be charged for full replacement cost. This includes but is not limited to stains and damage caused from ink, wet crepe paper, coloured candles and candle wax, vomit, grease marks, mud, concrete dust and other permanent damage to fabric. Chair sashes must be un-tied before return or cleaning fee will apply.
CQ Party Hire opening hours are 8.30am-5.00pm Monday to Friday. Our warehouse is located at 148-154 William Street Rockhampton. Hired equipment must be collected and returned from this location on commencement/conclusion date. Collection/return times are between 9.00am-3.00pm unless agreed otherwise. Returns outside this time may incur a late fee. Please contact the office 49 27 97 87 if you are unable to return Equipment within this timeframe. Equipment not returned by the due date will be regarded as stolen.
Delivery of Equipment
When CQ Party Hire is delivering Equipment, the time of delivery and collection of equipment will be agreed upon prior to commencement of hire. The Customer must advise of any unusual delivery conditions, ie. dangerous dogs, steep driveways, lots of stairs, etc. If we are not advised of these conditions in advance and are unable on the day to deliver the items due to physical circumstances, there will be no refund or credit of items. Where possible, the Customer shall be on site when CQ Party Hire delivers and collects the hired Equipment. If Customer is not on site specified at time of delivery or collection, CQ Party Hire shall unload or load Equipment in your absence. Our assessment of quantities and condition of hired equipment delivered or collected by CQ Party Hire in customer’s absence shall bind customer. Customer should stack hired equipment ready for collection on site, specified in schedule, at a position which is readily accessible to collection vehicle. Where possible, the customer will provide vehicle and trolley access so as to facilitate the loading and unloading for all hired goods. Additional charges may be incurred if stairs, stairwells, un-level and unstable ground is present.
Interruptions on Site
Should CQ Party Hire staff be interrupted or delayed in their delivery or setup/collection of Equipment due to delays or interruptions caused by the Customer or their representatives, suppliers, venue, contractors or agents, CQ Party Hire may charge a stand down fee at the rate of $55.00 incl. GST. per hour per staff member on-site until they can resume work.
Out of Town Deliveries
Where the Customer engages CQ Party Hire to provide services more than 50km from CQ Party Hire warehouse, the Customer must supply at their own cost accommodation as defined in award: Suitable accommodation will mean modern type accommodation with bath or shower room and toilet facilities therein, and where possible, unshared.
If discounts are stated in your proposal, CQ Party Hire reserves the right to adjust the discount if you make any deductions/changes to the equipment noted in this proposal. We understand the importance of listening to our customers and working together to create an individualised package to suit your budget and style. In the event that you find another quote of similar items at lower price, please let us know right away. CQ Party Hire will endeavour to match or better competitor’s quote. Itemised copy of competitor’s quote is required. Discounts are at CQ Party Hire’s discretion.
The Customer agrees to indemnify the Supplier from and against any claim, action, proceeding, judgement, damage, loss, cost, expense or liability whatsoever incurred or suffered by or brought or made or recovered against this Supplier to the extent that the same arises or is connected with or all actions by the Customer, its representatives, partners or agents and any or all of its third party contractors or suppliers except where such loss liability results from the negligence (error or omission) of the Supplier, their officers, staff, servants or agents. The Customer will be liable to the Supplier regardless of any other contractual arrangements that they have entered into with third parties either known or unknown to the Supplier except where such loss liability results from the negligence (error or omission) of the Supplier, their officers, staff, servants or agents. (The Supplier recommends that all contractors, riggers, staging and roofing companies be required to hold full and comprehensive insurance. It is in the Customer’s best interests to have sight of such policies from the commencement of the event).
Written or email acceptance of these Terms and Conditions of Hire must be received by the Supplier prior to the commencement of the provision of Equipment or services. In the event that Equipment or services are provided by the Supplier prior to receiving written acceptance, the absence of any written objection to such provision shall be deemed acceptance of the Terms and Conditions of Hire as set out above. The laws of Queensland, Australia, shall govern the terms and conditions of this agreement and it is agreed that Rockhampton, Queensland provides the appropriate venue for any action due as a result of any dispute or breach of agreement between the parties arising hereunder.